Information Regarding the New Coronavirus (Call Center)

Consultations With The NAGANO Multilingual Call Center

(24 Hour Multilingual Consultation Hotline About the Novel Coronavirus for Foreign Residents)



Available Languages: 

English, Chinese, Korean, Thai, Indonesian, German,

French, Italian, Russian, Spanish, Portuguese, 

Vietnamese, Nepali, Tagalog, Malay, Burmese, Khmer

(17 languages)


Step 1

Call the NAGANO Multilingual Call Center.

Dial: 0120-691-792


Step 2

Tell the operator in either Japanese or your preferred language that you want to consult with a public health nurse or a doctor about the Novel Coronavirus. The operator will then connect you to the special consultation hotline.

(It is possible to directly contact the special consultation hotline by using the following telephone numbers:  026-235-7277 OR

Step 3

The operator will interpret as you consult with a medical professional.